Terms of
Service.

1. Definitions

• Platform (WAVEBREAK) — a secure network connection and access management platform for individuals, teams and businesses: the website wavebreak.com.tr, the WAVEBREAK apps and our server infrastructure.
• User, you — anyone who registers an Account or uses the App.
• Account — your user account on the Platform.
• App — the WAVEBREAK application for Windows, Android or iOS.
• Plan — a set of access terms: price, term, number of devices, traffic allowance and number of simultaneous connections.
• Subscription — the right to use our infrastructure under your chosen Plan for the paid term.
• Third-party profile — connection settings for another provider’s service that you add to the App yourself.

2. Agreement

2.1. By registering an Account, starting a Subscription or paying for a Plan, you accept these Terms and enter into an agreement with us on these Terms.

2.2. If you do not agree with the Terms, do not use the Platform.

2.3. Companies may enter into a separate written agreement with us. If they do, that agreement prevails over these Terms.

3. The service

3.1. We give you access to the Platform:

• a secure (encrypted) network connection to our server infrastructure within your Plan;
• access management: tracking of devices, connection profiles and your Subscription term in your Account;
• the App, including the ability to use Third-party profiles in it.

3.2. The available locations, protocols and connection types are shown in the App. We may change them to keep the Platform working and secure.

3.3. Third-party profiles are provided by other providers. We provide no services for them and are not responsible for their operation, terms or content. You don’t need a WAVEBREAK Subscription to use Third-party profiles.

4. Your account

4.1. To register you need a valid email address and a password. You agree to give a real email address and keep access to it.

4.2. You are responsible for keeping your password safe and for the actions taken through your Account. Tell support straight away if you suspect unauthorised access.

4.3. An Account is personal. You may not give access to others beyond your Plan’s device limit. Team access is available under a suitable Plan or a separate agreement.

5. Plans and payment

5.1. Current Plans are published on the Pricing page and in the App. Prices are shown in Russian roubles unless stated otherwise at checkout.

5.2. A Subscription runs for the Plan’s term — a month or a year. A yearly Plan is paid upfront for the whole year.

5.3. Payments are processed by the payment provider shown in the App. Payment is complete when we receive confirmation from the payment provider.

5.4. If automatic renewal is offered, this will be clearly shown before you pay, together with the renewal price and term. You can turn automatic renewal off at any time in the App or by writing to support; it then stops before the next charge.

5.5. We may change the price of Plans. A change does not affect a term you have already paid for.

5.6. Until payments are launched, access may be provided free of charge in test mode. In test mode we may change or end access at any time.

6. Cancellation and refunds

6.1. You can cancel your Subscription at any time by writing to support.

6.2. If you cancel, we refund the unused part of the paid term, in proportion to the number of full days remaining.

6.3. If you live in the EU or the UK, you also have a statutory right to withdraw from the agreement within 14 days of concluding it without giving a reason. If you ask us to start providing the service during that period, you will pay for the service provided up to the moment you tell us you are withdrawing. To withdraw, send us a clear statement by email.

6.4. Refunds are made using the original payment method within 14 days of receiving your request.

7. Acceptable use

7.1. You agree to use the Platform only lawfully and not to:

• break the law of your country or of the countries where our servers are located;
• distribute unlawful content;
• send spam or phishing, or distribute malware;
• attack any networks or systems, including the Platform itself: DDoS, port scanning, password guessing, exploiting vulnerabilities;
• infringe the rights of others, including copyright and related rights;
• resell access, circumvent Plan limits or create Accounts to get around restrictions;
• place excessive load on the infrastructure or interfere with other users.

7.2. If you breach this section we may suspend or limit access and, for serious or repeated breaches, close the Account — where possible, after notifying you. Enforcing these rules does not involve analysing the content of your traffic.

8. Our rights and obligations

8.1. We will provide access to the Platform within your paid Plan, process personal data in line with our Privacy Policy and respond to support requests within a reasonable time.

8.2. We may carry out maintenance, giving advance notice where possible; change servers, locations and protocols while keeping the main parameters of your Plan; release App updates and stop supporting outdated versions; and limit access in the cases described in section 7 or required by law.

9. Service quality and liability

9.1. We work to keep the Platform available but cannot guarantee uninterrupted operation. Connection speed and stability also depend on your network, your internet provider, the route to the server and the actions of third parties.

9.2. We are not responsible for Third-party profiles and other providers’ services, for the unavailability of particular internet resources, for faults in your equipment, software or network, for the consequences of your breach of these Terms or the law, or for events beyond our reasonable control.

9.3. To the extent permitted by law, our total liability to you is limited to the amount you paid for the current Subscription term.

9.4. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law, or your statutory rights as a consumer.

10. Intellectual property

The App, the website, the WAVEBREAK name, design and code belong to us or are used by us lawfully. We grant you a personal, non-exclusive, non-transferable licence to use the App for its intended purpose while these Terms are in force. You may not decompile, modify or distribute the App without our consent, except where the law expressly allows it.

11. Personal data

We process the minimum data needed — above all, your email address. We do not collect the content of your traffic or your browsing history. Details are in our Privacy Policy.

12. Changes to these Terms

12.1. We may update these Terms. The current version is always published on this page.

12.2. We will notify you of material changes by email or in the App at least 10 days before they take effect. If you do not agree, you may cancel your Subscription under section 6 before the changes apply.

13. Term and termination

13.1. These Terms apply until ended by either party.

13.2. You can delete your Account at any time by writing to support. Refunds follow section 6.

13.3. We may end the agreement if you breach section 7, or if we discontinue the Platform. If we discontinue the Platform, we will give you at least 30 days’ notice and refund the unused part of your term.

14. Governing law and disputes

14.1. These Terms are governed by the laws of the Russian Federation. If you are a consumer, this does not deprive you of the protection of the mandatory rules of the law of your country of residence.

14.2. Please contact us first at support@wavebreak.com.tr — we will try to resolve any complaint within 30 days.

14.3. If a dispute is not resolved, it will be heard by the competent courts. If you are a consumer, you may also bring proceedings in the courts of your country of residence.

15. Contact

Support and complaints: support@wavebreak.com.tr